We are set up with Amazon to put together YOUR bicycle. When you buy a bike on Amazon you can choose to pay for the bike assemble with them. However, it is out of our control if your bike arrives with something not right with it. (it happens) It will be up to you to resolve any issues with Amazon if you choose. We WILL charge extra labor and parts money as WE find fit. We also charge extra money in the shop if your bike takes a extra long time to put together . As with all repairs, the bicycle become our property if you do not pick up in 30 days, and you will still be charged. We promise to do our best with what we have to work with. Please notice store hours say to call/text before you come over 740 975 3444 ****Please REMEMBER you bought the bike outside of our shop, and all we are getting paid for is to put together your bike**** Amazon doesn't control us and likewise.